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Archives Reference Policies and Procedures: Phone

Standard Phone Greeting

When answering the Archives reference phone, use the following greeting:

"Archives and Special Collections, this is [insert name]. How may I help you?"

Transfer a Call

If a patron or other caller needs you to transfer them to another extension, use the following steps to transfer a call:

  1. With the phone still off the hook, press the "Transfer" button.

  2. Dial the extension of the person or department to whom you wish to transfer the call.

  3. Hang up.

Voicemail

New Voice Mail Indicators
Your voice mailbox contains unplayed messages if:

  • You hear a stutter tone on the handset
    OR
  • The phone's message waiting light flashes
     

Checking Voice Mail
To check Voice Mail from your extension:

  1. Press the Voice Mail button or lift the handset and press #.
  2. At the prompt, use the dial pad to enter your password (password can be found on the backside of the Workflows barcodes). 
  3. Press #.


Listening to Messages
At the Main Menu prompt, press 1. The voice mail system plays urgent messages first, then newly arrived messages.